Return & Refund
At Paggan Spring Water, we take pride in providing high-quality, pure water to our customers. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns under the following conditions:
- The item must be unused, unopened, and in the same condition that you received it.
- The return request must be made within 14 days of delivery.
- Proof of purchase (receipt or order confirmation) is required.
To initiate a return, please contact our customer support team at [Insert Contact Email/Phone] with your order details. We will provide instructions on how to return the product.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 5-7 business days.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged product received).
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damaged product. We will arrange for a replacement or refund at no additional cost to you.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at [Insert Contact Email/Phone].
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened or partially consumed products
- Customized or special-order items
Cancellations
Orders can be canceled within 24 hours of purchase for a full refund. After this period, cancellations may not be possible if the order has already been processed or shipped.
Contact Us
If you have any questions about our return and refund policy, please reach out to us at:
- Email: info@pagganspringwater.com
- Phone: [Insert Phone Number]
- Address: [Insert Business Address]
Thanks for choosing us, we strive to ensure your satisfaction with every purchase!